Shop Supervisor or Assistant Supervisor
-Ensure that the team possess a thorough knowledge of the company and products.
-Ensure that all Retail Assistants are able to communicate effectively the product features and benefits and be able to advise customers on fashion choices and matching.
-Positive attitude and motivate team spirit to achieve sales target.
-Being the role model consistently delivers excellent customer service by ensuring a good management presence at the store at all times.
-Implement and support effective retail operations functions and priorities by developing and tracking monthly, seasonal, and annual store plans.
-Maintain a firm control over security risks to prevent potential theft or loss, and report to the company and or the authorities of any further risks beyond the store’s capability.
-Evaluate weekly and monthly store key performance and sell-thru information to highlight customer behavior within the store area, and provide the information to HQ as input towards decision making.
-Conduct daily briefings to keep the team on track in delivering the weekly and monthly KPIs.
-Counteract to competitor activity by adjusting store sales, visual merchandising, and, marketing tactics.
-Ensure the store sales and inventory position is recorded and accurate in the POS system consistently.
-Ensure the cleanliness and tidiness of the store.
-Share with the team members on any new information (new product info, company, and service requirements) in order to perform their duties effectively.
-Submit monthly individual’s punch card, overtime claims form, new hire job application form, medical and or other misc claims to the company for payroll processing.
Skills & Qualifications
-Have at least 2 years experience in a similar role
-Must have leadership and know-how to take initiative
-Proficient in Microsoft Office applications
-Good coordination and administration skills
-Service-oriented with high enthusiasm to serve
-Able to work retail operational hours