Retail Associate - Michael Kors
Full Time
Responsibilities
Drive the Sales
• Work to hit individual sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation procedures.
Achieve High Service Standards
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
Maintain Best Retail Standards
• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrity
• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Qualitative security measures to prevent theft and pilferage.
Reporting
• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.
Personal Development
• To have and maintain at all times competent product knowledge
• Complete E-Learning Modules on timely manner.
Skills & Qualifications
Customer service / Cross selling
Perks & Benefits
Basic Salary + Commission + Allowance + OT
Annual Leave
Birthday Leave
Medical Benefits
7 days off in a month
Uniform provided
Sales Associate
The primary responsible of a Sales Associate included to promote a company products or services through quality customer service. Sales Associate’s duties include welcoming customers, guide customers through the products or services, response to customers’ questions, accepting and processing orders, operate the POS register and resolve return issue, promoting special sales, offers and awareness of store loyalty program, and also ensure customers have a pleasant shopping experience.
Required skills:
- Clear and effective communication skills
- Team player
- Quick and effective problem-solving skills
- Ability to adapt and learn quickly
- Organizational skills and attention to details
Drive the Sales
• Work to hit individual sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation procedures.
Achieve High Service Standards
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
Maintain Best Retail Standards
• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrity
• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Qualitative security measures to prevent theft and pilferage.
Reporting
• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.
Personal Development
• To have and maintain at all times competent product knowledge
• Complete E-Learning Modules on timely manner.
Michael Kors
- Tenant: Michael Kors
- Location: Sunway Pyramid Mall
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Address:
3, Jalan PJS 11/15, Bandar Sunway47500 Petaling Jaya SelangorMalaysia
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Published on:
2022 Dec 15 Thu Dec 15 2022 10:06:07 GMT+0000 (Coordinated Universal Time)
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Valid until:
2023 Jan 15 Sat Jan 14 2023 16:00:00 GMT+0000 (Coordinated Universal Time)
- Number of Vacancies: 2
- Employment Status: Full Time
- Job Category: Sales Associate
- Working Hours: