Executive, Customer Service

XOX MOBILE Sunway Pyramid

Executive, Customer Service

Full Time




We are looking for Retail Customer Service to provide excellent customer service and meet sales target for our Telco retails.

1. Assist walk-in customers, present, and promote XOX products and services to existing and prospective customers.
2. To provide good customer service to the customers by being proactive to approach customers, attentive to customer queries and assist them courteously, inform customers on ongoing promotion.
3. Establish, develop, and maintain positive business and customer relationships.
4. Responsible in generating leads to acquire new customers.
5. Actively involved in roadshows, events, and any promotional activities arranged and set by the company.
6. Achieve agreed upon sales target and outcome within schedule.

Skills & Qualifications

1. Excellent command in English & Malay.
2. Effective interpersonal skills and ability to build rapport with customers.
3. Lively, energetic, dynamic individual with a friendly disposition.
4. Good working attitude and a dependable team player.
5. Able and willing to work in retail hours, including weekends and public holidays.

1. Candidate must possess at least a SPM or Diploma with any course.
2. Preferably with a minimum of 6-months related working experience in the related field / industry.
3. Fresh graduates are welcome to apply.
4. Willing to work at Sunway Pyramid.

Customer Service

The primary duties of a customer service representative is to providing introductory product or service information to customers, ensuring customers are satisfied with products or services, follow up with customers with any purchases, troubleshooting common issue with a product or service.

Required skills:
- Strong Interpersonal skill to engage with customer
- Quick and effective problem-solving skill
- Good attention to detail


  • Tenant: XOX MOBILE
  • Location: Sunway Pyramid Mall
  • Address:
    3, Jalan PJS 11/15, Bandar Sunway
    47500 Petaling Jaya Selangor
  • Published on: 2023 Sep 20
    Wed Sep 20 2023 08:07:03 GMT+0000 (Coordinated Universal Time)
  • Valid until: 2023 Oct 20
    Thu Oct 19 2023 16:00:00 GMT+0000 (Coordinated Universal Time)
  • Number of Vacancies: 1
  • Employment Status: Full Time
  • Job Category: Customer Service
  • Working Hours: [object Object]