Customer Service Advisor

Sports Direct Sunway Pyramid

Customer Service Advisor

Full Time

VIEWS 2485

Responsibilities

Key contact point for web customers and outlets across the Group on all queries.
To answer customer queries by e-mail, phone and any other communication channels.
Responsible to resolve any problems raised by outlets and web customers.
Overseeing all orders placed on web sites.
Liaising with couriers agencies to arrange all deliveries.
Managing returns and arranging exchanges.
To review and validate orders.

Skills & Qualifications

Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
Fresh graduate or previous 1 year experienced in customer service or call centre.
Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers.
Good knowledge in Microsoft Office applications.
Must have a good understanding of retail and administration functions.
Able to priorities tasks, take own initiative and meeting deadlines.
A team player, flexible and high adaptability skills to meet business needs.
Fluent spoken and written English.
Able to work on night shift during weekday, weekend and public holiday.

Perks & Benefits

1. Employee Purchase Discount
2. Medical & Insurance Benefits
3. Learning & Developments

Customer Service

The primary duties of a customer service representative is to providing introductory product or service information to customers, ensuring customers are satisfied with products or services, follow up with customers with any purchases, troubleshooting common issue with a product or service.

Required skills:
- Strong Interpersonal skill to engage with customer
- Quick and effective problem-solving skill
- Good attention to detail

Sports Direct

  • Tenant: Sports Direct
  • Location: Sunway Pyramid Mall
  • Address:
    3, Jalan PJS 11/15, Bandar Sunway
    47500 Petaling Jaya Selangor
    Malaysia
  • Published on: 2023 Jan 27
    Fri Jan 27 2023 04:16:01 GMT+0000 (Coordinated Universal Time)
  • Valid until: 2023 Feb 18
    Fri Feb 17 2023 16:00:00 GMT+0000 (Coordinated Universal Time)
  • Number of Vacancies: 5
  • Employment Status: Full Time
  • Job Category: Customer Service
  • Working Hours: